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[mmgrowth]

Hi

I’ve installed the Convertplug plugin and create a info bar module on my homepage, it is also working as intended. But as i want to edit some the info bar again, i can’t find it in the info bar list, it is blank. (See attachment pic below). Know why this is happening? I’ve disabled all other plugins and it didn’t solve the problem. But info bar is still working fine at the homepage.

[Rue Nel]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[mmgrowth]

This reply has been marked as private.

[Rue Nel]

Hello There,

It looks like there is an error on the page. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.

[mmgrowth]

Hi there, this is what the error log says, Call to undefined function utf8_encode(),

Fatal error: Uncaught Error: Call to undefined function utf8_encode() in /var/www/orthokind.com/public_html/wp-content/plugins/convertplug/modules/info_bar/views/main.php:220 Stack trace: #0 /var/www/orthokind.com/public_html/wp-content/plugins/convertplug/modules/info_bar/info_bar.php(79): require_once() #1 /var/www/orthokind.com/public_html/wp-includes/class-wp-hook.php(298): Smile_Info_Bars->info_bar_dashboard('') #2 /var/www/orthokind.com/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters('', Array) #3 /var/www/orthokind.com/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /var/www/orthokind.com/public_html/wp-admin/admin.php(222): do_action('convertplug_pag...') #5 {main} thrown in /var/www/orthokind.com/public_html/wp-content/plugins/convertplug/modules/info_bar/views/main.php on line 220

[Rad]

Hi there,

What’s your PHP version? It’s a function that should exist ( http://php.net/manual/en/function.utf8-encode.php ). It’s either low version or your PHP is compiled without it.

Please check this http://osticket.com/forum/discussion/8702/php-fatal-error-call-to-undefined-function-utf8-encode-error-message

Thanks!

[mmgrowth]

Thanks Rad, I didn’t find solution on the link you sent but found it here (http://stackoverflow.com/questions/35701730/utf8-endecode-removed-from-php7).

Like the link suggested, I did sudo apt-get install php7.0-xml in terminal, restarted apache and back on WordPress, I can see list of info bar in Convertplug now.

Thanks for the help

[Joao]

Glad to hear it,

Let us know if you need further help

Joao

[Author]

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