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[Scott T]

I have installed and activated ConvertPlug but when I try to create any sort of item, the editor fails to open and just sits on that loading gif non-stop and never does anything else. Obviously there is an issue but I can’t figure it out.

https://californiaoptionsrealestate.com

[Scott T]

There seems to be more issues with this plugin, I tried to register it and after clicking “register and proceed” button, the progress gif just spins and spins. I think the issue is that there seems to be a third party connection to the creation dashboard and registration that is failing to connect. WTF???

[Prasant Rai]

Hello Scott,

Thanks for writing in!

Please share login details of your website in a private reply.

Thanks.

[Scott T]

This reply has been marked as private.

[Scott T]

This reply has been marked as private.

[Lely]

Hi Scott,

Thank you for the credentials.
I can see the following error from your console:
Failed to load resource: the server responded with a status of 500
500 is a generic error; couldn’t really guess what it is aside from plugin conflict or low memory. Would you mind looking at your server error logs to find the ‘true’ error. It should be obvious to the cause from the log.
Or can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit Convertplug again this should display the actual error.

[Scott T]

Shit, sorry Lely. I thought I did that. It’s done.

[Scott T]

No errors displayed.

[Lely]

Hi Scott,

I can see that the issue is still there. Would you mind testing for a plugin conflict? You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

[Scott T]

Not my first rodeo Lely, thanks but can someone at Themeco assist on this please?

[Rad]

Hi there,

Please provide your FTP login credentials as well. I need to find what’s the actual error first.

Thanks!

[Scott T]

This reply has been marked as private.

[Rad]

Hi there,

All fatal error are caused by this

1. First culprit to custom codes that you added to child theme’s functions.php
2. The sidebar registration by the theme and it throws fatal error
3. And according to older logs, yes, WP SEO is causing fatal error too

All of that ended on this error,

PHP Fatal error:  Uncaught Error: Access to undeclared static property: WP_Screen::$I
 in /home/calif332/public_html/wp-admin/includes/class-wp-screen.php

And they are commonly related to screen option like admin menu, meta box, sidebar, widgets, and so on. And ConvertPlug uses them too, all themes and plugins use those features.

What’s weird is, why it only happens on your site while with the same copy of files work on my installation. This could be corrupted configuration and data became NULL or problem with WordPress core itself.

The solution are:

1. Removing the custom code, but I’m sure you needed it.
2. Remove the sidebars and meta boxes from the theme, but that will make the theme non-functional.
3. Remove SEO plugin

But it doesn’t make sense, WordPress provided those features to be used and utilized by all plugins and themes. And I confirmed that it’s working on my installation. Let’s look on the other side, could you try downgrading your PHP 7 to 5.6? Then please try to re-install your WordPress core.

Thanks!

[Scott T]

HEY RAD,
That was it, PHP version. I rolled it back to 5.6 and reactivated Yoast. Those idiots at Brainstorm haven’t got a friggin’ clue so maybe Themeco can get them to get their shit together or at the very least let everyone know that it is not PHP 7 compatible.

Thank you

[Christian]

You’re welcome but also please take note of the GOLDEN RULE stated in our sidebar.

Thanks.

[Author]

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