Docs

[Michal K]

Hey,

I have an issue with ConvertPlug popup. After I fill in the form, click submit and close the popup, I am unable to click any links/buttons on the site, except for menu buttons.Happens on various browsers.

The X theme is 4.5.2, WP is up to date, PHP 5.6.

url. http://www.biznesowerewolucje.com

The popup should show up for you to test it. Or you can try and click on the image (modal popup) here http://www.biznesowerewolucje.com/15-pomyslow-na-dzialania-marketingowe-przy-ograniczonym-budzecie/

Here is a vid: https://drive.google.com/file/d/0B2oECkUetJhkSEtNUDFLRU5Tazg/view

Thanks,
Mike

[Rue Nel]

Hello Mike,

Are you using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And since you are using SiteGround, could you please disable the supercacher in your hosting panel? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.

For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

Hope this helps.

[Michal K]

Yes, I cleared cache. The SuperCacher in SG was turned off. The problem was there before the update too so I am not sure it is a caching problem. I updated everything hoping it will fix the issue, but it is still there.

[Rue Nel]

Hello There,

Thanks for the updates! There might be blocking on the convertPlug script or maybe its not updated because it looks to me that you have installed a Autoptimize plugin. Could you please add the following css code in the customizer, Appearance > Customize > Custom > CSS

body .cp-overlay {
    display: none;
}

body .cp-overlay.cp-open {
    display: block;
}

We would loved to know if this has work for you. Thank you.

[Michal K]

Thanks. The code did not work 🙁

Yes, I use Autoptimize. Turning it off did not help.

[Rue Nel]

You’re welcome!
Thanks for letting us know that it has worked for you.

[Michal K]

Dear Rue

As you can see from my post above. “The code did NOT work :(”
“Yes, I use Autoptimize. Turning it off did NOT help.”

The issue persists.

[Michal K]

This reply has been marked as private.

[Lely]

Hello Mike,

Upon checking, the popup doesn’t really close at all. There’s a hidden holder that is blocking the site content. It’s like having an invisible top layer that makes the content behind it inaccessible. Please check part on my attached screenshot. You have chosen Image for close link. Set the highlight area to ON

Hope this helps.

[Michal K]

Tried that. Did not help 🙁

The exact same setup you saw when you logged in to my admin panel (the option you showed on the screen shot turned off) used to work in the past. I have it on all my modals and popups, and it used to work just fine.

Also, if you test it without filling out the form – it will work just fine. The issue is when you enter the name + email and submit it.

[Michal K]

I also opened a ticket with ConvertPlug, but they have not been very helpful with my issue…They actually have not responded at all.

So I am counting on you, as the issue has NOT been fixed 🙁

[Lely]

Hi Mike,

We’re sorry you’re still having this issue.
Please update this custom CSS:

body .cp-overlay {
    display: none;
}

body .cp-overlay.cp-open {
    display: block;
}

To this:

body .cp-overlay {
    display: none !important;
}

body .cp-overlay.cp-open {
    display: block !important;
}

Hope this helps.

[Michal K]

Yay! It works! Thanks! Now, should I still get ConvertPlug folks to work on fixing it? I assume that having to have this additional code is not a standard approach?

[Paul R]

Hi,

Yes, please let them know regarding this fix so they can review and apply a more permanent fix if necessary.

Thanks

[Author]

Posts