Docs

[Exord B.V.]

Hi,

Both plugins doesn’t work (anymore).
I really need to fix this today because we have a advertisement that starts tomorrow.
Could you please help?

I only need to fix ConvertPlug and I already deactivate/delete content dock.

I’m fully updated.

I used this code before and now I removed it:

jQuery(function($) {
$(“.x-content-dock”).removeClass(“x-content-dock-off”);
$(“.x-content-dock”).addClass(“x-content-dock-on”);
if($(“.x-content-dock”).hasClass(‘left’)){
$(“.x-content-dock”).css(“left”,”20px”);
}
else {
$(“.x-content-dock”).css(“right”,”20px”);
}
}

Maybe this is the reason that those plugins doesn’t work anymore?

[Lely]

Hello There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL where the convertplug doesn’t work. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

[Exord B.V.]

http://thegreenhappiness.com/shop/

Thank you!

[Lely]

Hi There,

Upon checking, I got the following console error:
thegreenhappiness.com/:937 Uncaught SyntaxError: missing ) after argument list
Please update your custom javascript to this:

  jQuery(function($) {
    $(".x-content-dock").removeClass("x-content-dock-off");
    $(".x-content-dock").addClass("x-content-dock-on");
    if($(".x-content-dock").hasClass('left')){
         $(".x-content-dock").css("left","20px");
    }
    else {
         $(".x-content-dock").css("right","20px");
    }
});

But then, you have deactivated content dock already. Please just remove it instead.
Hope this helps.

[Exord B.V.]

I removed the code and deactivated content dock, but it’s still not working.

[Lely]

Hi There,

The errors is gone. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Convertplug that doesn’t work. Please give us detailed information too.

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Exord B.V.]

This reply has been marked as private.

[Lely]

Hi There,

Thank you for the credentials. I found the issue weird. Yes, it is not showing on the shop page. But then when I add another page like this one :http://thegreenhappiness.com/product/choose-food-that-loves-you-back/, it shows on that page but not on shop page. When I tried to enable it for the entire site, it shows on shop page but not when SHOP page only was selected under Enable only ON option. And then I cannot find any console error.

I made a thorough testing on my test site and it seems the same. Modal Popup doesn’t work on SHOP page when it is chosen under Enable only ON option. It works on other pages but not on shop when it is selected under Enable only On option. It only works for shop page when it is enabled on the entire site. We’re sorry for the inconvenience. At the moment we will forward this to our developer for further investigation. Thank you for understanding. We will let you know once we have an update.

[Exord B.V.]

Thanks for figuring out!

[Joao]

I am glad we managed to help.

Joao

[Author]

Posts