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[ianbroadmore]

Hi just installed this and it doesn’t work, sometimes it pops up most times not and when users input email into field and hit enter nothing happens.

[Rahul]

Hey There,

Thanks for writing in!

First of all, you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

[ianbroadmore]

nope just does not work, tried everything wont pop up, wont collect email address , I’m stuck.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[ianbroadmore]

This reply has been marked as private.

[Rad]

Hi there,

The popup is appearing on my end, and it works. Though I can’t verify if it’s collecting information since your Connects section is blank. It could be internal server error, would you mind providing your FTP login credentials as well?

Thanks!

[ianbroadmore]

That seems to be the issue, the connects page is blank it should show a menu to create new campaign and link to mailchimp, no menu so I cant create anything

[Rue Nel]

Hello There,

A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Hope this helps. Kindly let us know.

[ianbroadmore]

This reply has been marked as private.

[Christopher]

Hi there,

Please contact your host provider and ask for FTP credentials. Connect to host files using FTP account. In root directory of wordpress installation, find wp-config.php file. Open this file in text editor and define('WP_DEBUG', true); just above /* That's all, stop editing! Happy blogging. */

Hope it helps.

[ianbroadmore]

This reply has been marked as private.

[Lely]

Hi There,

Please ask your hosting provider to update your PHP version to at least PHP v5.6 or above to resolve this issue.

Let us know how it goes.
Thanks!

[ianbroadmore]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for the updates! I have checked again the page and there is a JS error that may have caused why ConvertPlug is not saving any information. I suggest that you edit the page and in your responsive text element, please remove the > in your selector.

Hope this helps. Please let us know how it goes.

[ianbroadmore]

Which Page?

[Author]

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