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  • May 25, 2016 at 7:44 am #1008957

    mindmilk
    Participant

    Hi,

    Hope you can help, I would like to register the bundled Convert Plugin and it is asking for registration.. I thought this was automatic?

    Need to update it.. have tried my x license number and it rejects it and I cannot find it anywhere else?

    Please advice.

    Many Thanks.

    May 25, 2016 at 8:23 am #1009024

    Joao
    Moderator

    Hi There,

    It is unnecessary to register Convertplug.

    The version that comes bundled with X is a full version.

    If it is asking you to register simply ignore the message.

    You will be able to update ConvertPlug to the latest version that have been tested with X by our development theme.

    UPDATED: ConvertPlug v2.2.0

    Please let us know if you are facing any issues.

    Thanks,

    Joao

    May 25, 2016 at 9:59 am #1009183

    mindmilk
    Participant
    This reply has been marked as private.
    May 25, 2016 at 10:01 am #1009185

    mindmilk
    Participant
    This reply has been marked as private.
    May 25, 2016 at 11:00 am #1009302

    Joao
    Moderator

    Hi There,

    Please update your X Theme to the latest version and you will be able to perform all updates including ConverPlug.

    You are also using a Child Theme, so when updating please have a look at this topic:

    https://community.theme.co/forums/topic/child-theme-updates/

    Hope that helps,

    Joao

    May 26, 2016 at 6:19 am #1010854

    mindmilk
    Participant
    This reply has been marked as private.
    May 26, 2016 at 6:23 am #1010861

    Rahul
    Moderator

    Hey there,

    I can see that an update to convertplug is available in your WordPress dashboard. Please go ahead with the update.

    Thanks

    May 26, 2016 at 6:42 am #1010883

    mindmilk
    Participant

    Ahh.. sorry I was looking in the traditional plugin section..

    Thanks for all your help

    May 26, 2016 at 6:48 am #1010890

    Rahul
    Moderator

    You are welcome!

    May 26, 2016 at 7:23 am #1010954

    mindmilk
    Participant

    Hi Rahul,

    OK so slight issue.. how do I connect GetResponse to the Convert Plugin and also add the first name field?

    I have tried to search for this myself but cannot find the solution.

    Thanks for all your help.

    May 26, 2016 at 9:14 am #1011108

    Joao
    Moderator

    Hi There,

    You can find the information here:

    https://www.convertplug.com/integrate-convertplug-with-getresponse/

    Hope that helps,

    Joao

    May 26, 2016 at 9:25 am #1011121

    mindmilk
    Participant

    Thanks Joao, but I have already been there and the link to the plugin download add on is dead.. I have also tried searching directly within the plugin area of WP but to no avail.

    Please advise.

    Thanks

    May 26, 2016 at 11:16 am #1011318

    Rupok
    Member

    Hi there,

    Thanks for updating. Maybe it’s now included as premium feature of ConvertPlug thus not available publicly. Unfortunately this is managed by Brainstorm force and we don’t have any other alternative for this.

    Thanks for understanding.

    May 26, 2016 at 11:44 am #1011382

    mindmilk
    Participant

    Thanks Rupok,

    Just to confirm though that this is included with my X Theme so I need to contact Brainstorm directly with my X license in order for them to provide the solution?

    Thanks

    May 26, 2016 at 12:01 pm #1011412

    mindmilk
    Participant

    I have gone here: https://support.brainstormforce.com/request-support/

    and it is asking me for a purchase key that I obviously don’t have as it was bundled..

    Please advice how to contact Brainforce directly without this / fix the problem.

    Many Thanks

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