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[Cherylwoodman]

Hi – I have this page with 2 photos surrounded by a convert plug code…

http://honestyforyourskin.co.uk/index.php/Skincare-Blog/is-foundation-with-spf-effective/

The photo & text surrounded by the shortcode disappears sometimes – it seems random. It’s also spacing the text in a strange way… without any spacing code…

Can you help?

Cheryl

[Rue Nel]

Hello Cheryl,

Thanks for writing in! Can you confirm that you are fully updated? (Theme and Plugins)

Our latest versions are:
X Theme: 4.6
Cornerstone: 1.3
Visual Composer: 4.12
ConvertPlug: 2.3.1

You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide.

Please let us know how it goes.

[Cherylwoodman]

Hi Rue,

I’ve updated all plugins and my theme… that seems to have sorted the forms and pictures from disappearing, but there is still a large gap and no ‘gap code or   code in the text editor to create it. Can you help me to understand where these gaps are coming from?

Cheryl

[Cherylwoodman]

scratch that… one of the pictures has just disappeared again…

[Paul R]

Hi,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help please provide wordpress admin login in private reply so we can take a closer look.

[Cherylwoodman]

Hi Paul – If this was a plugin conflict – wouldn’t I see the problem on other pages which use Convert plug?

[Cherylwoodman]

This reply has been marked as private.

[Joao]

Hi There

It is most likely there is some syntax mistake on your code. I could not find anything while looking at it, but once I deleted the one that was not working and repeated the one that is working, all the modals inclusive the bottom one worked fine.

So please remove the one that is not working and replace with a new one using the working code as a reference:

[cp_modal id="cp_id_5328b"]

<img class="aligncenter wp-image-3776 size-full" src="http://honestyforyourskin.co.uk/wp-content/uploads/2016/07/how-to-choose-sun-protection-4.jpg" alt="Choosing the best sun protection is a pretty weighty decision. Make it a great one, and it will permanently put a lock on the door between your beautiful skin and it ending up looking like a well-done rasher of bacon *winks*. Unlike a lot of other skincare products, you can tell exactly what that bottle of sun protection will do for your skin, just by looking at the bottle. That means once you arm yourself up with this 10 phrase sun protection dictionary, you'll be choosing the best sun protection faster than a NASA rocket launch... http://wp.me/p6LuQS-VI" width="2556" height="700" />
[/cp_modal]

Let us know how it goes

Joao

[Author]

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