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[Free The Numbum]

Hi,

I’m having trouble with a few third party plugins. I was able to activate the convert plug plugin but it won’t load the content properly. Ubermenu will not let me install the plugin at all. Wondering if you can help?

Thanks
Nathan

[Prasant Rai]

Hello Nathan,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Free The Numbum]

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[Lely]

Hi Nathan,

We’re sorry for the inconvenience this has caused you. We have confirmed there’s is a bug between superfly and Convertplug and already forwarded to our developers for further investigation. In the mean time, you can disable superfly while editing Convertplug. Again, we’re sorry the for the inconvenience. We will let you know once we have an update. Thank you.

Regarding Ubermenu, it is now installed on your site when I checked.

[Free The Numbum]

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[Christian]

Please check if you have correct WordPress files and folder permission. See https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/.

Please give us your FTP password.

Thanks.

[Free The Numbum]

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[Rue Nel]

Hello There,

I did some further investigation. I noticed that you are using PHP version 5.4.45 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear host,

I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 5.6 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module

Looking forward to your reply.

Hope this helps. Kindly let us know.

[Free The Numbum]

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[Free The Numbum]

Hi,

I called my host provider and they were able to update and verify everything except the MySQL 5.6.

The plugin is still reading the same message when I try to install. The thing that I don’t understand is that I was able to load ubermenu on another domain that is linked with the exact same host server.

[Rad]

Hi there,

That message is not from WordPress, nor a system error message. It could be from other plugins that deal with login and sessions. Would you mind deactivating your membership plugin and social connect related plugins?

Thanks!

[Free The Numbum]

This reply has been marked as private.

[Christian]

Please clear Wordfence’s cache and then deactivate all third party plugins and try again.

Let us know how it goes.

Thanks.

[Free The Numbum]

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[Free The Numbum]

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