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[breakintoenglish]

Hi there,

A couple days ago something strange has happened and neither the web designer nor the hosting people can figure it out:

Parts of pages that were published just disappeared although they still appear in wordpress, such as :

https://www.cafeetico.es/comprar-cafetera-de-capsulas/

all the pix of the coffee machines are not published anymore

https://www.cafeetico.es/preguntas-frecuentes/

all the FAQs have disappeared

please help

[breakintoenglish]

This reply has been marked as private.

[Christian]

I checked those pages and the content is there (see attachment). Would you mind giving us more details about the issue?

Thanks.

[breakintoenglish]

This reply has been marked as private.

[Joao]

Hi There,

Seems like you have made changes to the syntax of your page codes on the last days, did you try restoring a previous page revision?

Let us know,

Joao

[breakintoenglish]

Yes, we tried and that doesn’t fix the problem

[Rad]

Hi there,

I just re-saved it https://www.cafeetico.es/comprar-cafetera-de-capsulas/ and it works. Though, you must fix other issues like converting shortcodes capital letters to small and remove spaces

Like from [/ X_pricing_table_column] to [/x_pricing_table_column]

And make sure attribute has no spaces between their values

Like from class = "coffee-price-table" to class="coffee-price-table"

I fixed the first image and it works, it’s more on typo and correct use of shortcodes and attributes.

Thanks!

[breakintoenglish]

Hi there,

Thanks. So the problem is the spaces that somehow got created in the code?

[Christian]

Yes.

[breakintoenglish]

Hello,

The problem still isn’t fixed…

If you check this page on our developer’s local site, this is how the page should look like:

http://oscarballido.com/homes/comprar-cafetera-de-capsulas/

And this is how the same page looks on the site:

https://www.cafeetico.es/comprar-cafetera-de-capsulas/

Not at all the same and for some reason in English when the site is 100% Spanish

And if you look at other pages, the images are missing:

https://www.cafeetico.es/por-que-nosotros/entrega-rapida/
http://oscarballido.com/homes/por-que-nosotros/entrega-rapida/

could it have something to do with the Child theme that isn’t working well?

[Rad]

Hi there,

Are you sure this is the exact page?

1. http://oscarballido.com/homes/comprar-cafetera-de-capsulas/ This uses Blank – No Container | Header, Footer while this https://www.cafeetico.es/comprar-cafetera-de-capsulas/ is set to use Default template.

Please choose the same page templates.

2. This https://www.cafeetico.es/comprar-cafetera-de-capsulas/’s first content band has background color of # 1f0703 which should be #1f0703 (no space).

Please update your color values without spaces

3. This https://www.cafeetico.es/comprar-cafetera-de-capsulas/ has broken VC shortcodes

Please fix the broken shortcode and contents

4. Image is removed here https://www.cafeetico.es/por-que-nosotros/entrega-rapida/, and you can confirm that by editing it.

You may add your images again.

All of this are only possible through manual editing. Page can’t select its own template, but it always has a default one. Color hex values have formats, and spaces are not one of them. And if you build your content through VC builder then it shouldn’t be corrupted, unless edited directly to the editor.

Thanks!

[breakintoenglish]

thanks for your reply, we’re looking into it

one question the developer has is what could have happened so that from one day to the next everything became disconfigured, we’ve tried many theories but we can’t pinpoint the problem that occurred which would help us to fix it and not commit the same mistake if indeed a mistake was committed…

One of our theories is that we updated a plugin that screwed everything up, is that possible, are there certain plugin updates of the ones we have installed that are incompatible with X?

let’s hope we get to the bottom of this….

regards

[Christian]

It is possible that a plugin broke your site. Regretfully, we could not pin point what it is. Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

The best solution to this would be to restore a previous working backup of your site and then from there, take note of the activities in your site.

Thanks.

[breakintoenglish]

hi

we get this message regarding the Child Theme:

ERROR: La plantilla no está disponible. Los temas necesitan un archivo de plantilla index.php. Los Temas hijo necesitan una cabecera de plantilla en la hoja de estilos style.css.

translation: ERROR: THe template is not available. Themes need an index.php template file. Child Themes need a template heading in the style sheet style.css

What does this mean?

[Christian]

That means there’s a problem in your child them. You deleted this code in style.css

/*

Theme Name: X – Child Theme
Theme URI: http://theme.co/x/
Author: Themeco
Author URI: http://theme.co/
Description: Make all of your modifications to X in this child theme.
Version: 1.0.0
Template: x

*/

Please download the official child theme at https://community.theme.co/child-theme/ and compare your child theme’s code with it.

Thanks.

[Author]

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