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[onefoursix]

re: http://www.connectionmags.co.uk/contact-us

The contact form isnt working at all. I have no idea why.

This is what i have in:

<div class=”x-section man pan”>
<div class=”x-column x-1-2 x-sm”>Your Name (required)<br />[text* your-name]</div>
<div class=”x-column x-1-2 x-sm”>Your Email (required)<br />[email* email-525]</div>
</div>

<div class=”x-section man pan”>
<div class=”x-column x-1-2 x-sm”>Your Telephone (required)<br />[tel* tel-508]</div>
<div class=”x-column x-1-2 x-sm”>Company Name (required)<br />[email* your-company]</div>
</div>

<p>[textarea* your-message id:your-message watermark “Your Message…”]</p>

[honeypot onefoursixloveshoney-146]
<p>[submit “Send”]</p>

Any idea why??

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[onefoursix]

This reply has been marked as private.

[Christian]

Sorry for the confusion. It looks like you are having an issue with Contact Form 7. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[onefoursix]

Contact form 7 is not your plugin – I get that. However given you recommend using it surely you guys can give me some assistance with this????

At least give us an idea!

[onefoursix]

I am assuming you didn’t actually carry out proper tests.

I have tested it with a new contact form and it works. So basically it is the code YOU sent us.

Expect better guys…

[Christian]

Yes, it is a recommended plugin but we have no support for their functions. X includes basic styling for Contact Form 7 only and don’t have filters for its functions.

Please try removing this shortcode

[honeypot onefoursixloveshoney-146]

Also, try removing other fields or shortcodes while checking if the issue persists each time.

Thanks.

[Author]

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