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  • January 31, 2017 at 6:25 am #1352162

    darren28gould
    Participant

    Greetings.

    I trust you are well?

    My cornerstone is no longer saving updates.

    When I click save it gives me a big green bar success however when I try go home and or refresh my page the updates have not applied.

    I have a validate version of the X theme but I have noticed all my additional application like cornerstone, and other plugins are not validating. is this maybe the issue?

    January 31, 2017 at 6:41 am #1352177

    darren28gould
    Participant

    Furthermore to activation issues

    I am having issues with the validation of Cornerstone. I have validated the X theme, which should automatically validate Cornerstone, but whenever I try to access Cornerstone it says I need to validate it, when I press the validate button it takes me to the X theme validation page.

    Hope you guys can help.

    Many thanks.

    January 31, 2017 at 8:37 am #1352266

    Christian
    Moderator

    Hey there,

    Please uninstall Cornerstone then go to Addons and it will be automatically installed again.

    If the issue persists, please give us access to your WordPress admin and FTP.

    Thanks.

    February 1, 2017 at 4:34 am #1353424

    darren28gould
    Participant

    Hey There.

    I cant thank you enough for your reply.

    I have uninstalled it and reinstalled it and no luck. I have noticed that it has done it with all the apps.

    What do you require from me

    February 1, 2017 at 5:26 am #1353502

    Christopher
    Moderator

    Hi there,

    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Do you have saving issue on specific pages? or does this happen on all pages?

    Please connect to FTP and add following lines in wp-config.php file :

    define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    Hope it helps.

    March 30, 2017 at 8:06 am #1425265

    darren28gould
    Participant

    Thank you Christopher.

    I will give this a shot

    March 30, 2017 at 9:12 am #1425318

    Paul R
    Moderator

    You’re welcome! 🙂

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