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  • August 11, 2016 at 5:29 am #1127010
    Debora G
    Participant

    Hi there,
    I get a WordPress fail-message when I try to upload a newly purchased X.
    There might be a conflict with the fact that there already was an X-theme and a Child theme.
    The case is this:
    I want to use a domain to develop a new X-site. I already used this domain to create a X-site that has now gone live on a different URL. I migrated, with your help the license, to this live domain.

    I tell you the steps I took.
    I first tried just to add the new license key. That didn’t work.
    Then I tried to upload the new X-zip file. Then I got the WordPress failure message.
    Then I deleted X, using FTP and tried to upload the new X-zip file. I got the failure message again.

    The X-child is still on the site, since I want to use this design-settings again.

    I hope you can help me with this issue.

    Thanks,

    Debora

    August 11, 2016 at 5:34 am #1127016
    Debora G
    Participant
    This reply has been marked as private.
    August 11, 2016 at 5:51 am #1127023
    Debora G
    Participant
    This reply has been marked as private.
    August 11, 2016 at 8:57 am #1127212
    Christian
    Moderator

    Hey Debora,

    Please download X here https://community.theme.co/dashboard/, extract it then upload in your theme’s folder via FTP. After that you can activate your child theme and activate your license.

    Thanks.

    August 11, 2016 at 9:35 am #1127265
    Debora G
    Participant

    That did it!

    Thanks for the support.

    August 11, 2016 at 10:41 am #1127338
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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