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  • June 14, 2016 at 11:44 pm #1042666
    willandey
    Participant

    Hello,
    Just updated X Version 4.5.2, and updated woocommerce as well.
    I set my shop with four column, but the shop shows only two column.
    Same thing for the Cross Sell Columns and Related Product Columns, I set for four but shows only tow column, see screenshot or (http://www.deboraconti.com/shop/)

    Thank you in advance for your answer.

    June 15, 2016 at 7:10 am #1043078
    Christopher
    Moderator

    Hi there,

    I’m not able to replicate this on my local installation.

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    June 15, 2016 at 9:27 am #1043302
    willandey
    Participant

    Thank you for your answer.

    Your message did not help a lot, but help to see the problem from a different point of view.
    I solve the problem any way. Tried to deactivate all the plugin, but did not work, then I tried to cancel the file woocommerce under the X template file (wp-content -> x -> woocommerce) and re-upload it from the new version of the theme… and it works.

    Than you again,
    William

    June 15, 2016 at 11:42 am #1043544
    Joao
    Moderator

    Great William

    Let us know if you need help with anything else.

    Joao

    August 5, 2016 at 8:49 am #1118859
    Darcy P
    Participant

    Hi William, when you say “Cancel”, do you mean delete? And what exactly did you delete and re-upload – a single file or the entire Woocommerce plugin?

    August 5, 2016 at 12:21 pm #1119104
    Joao
    Moderator

    Hi There,

    Yes he deleted the plugin folder via FTP and re-installed.

    If you are facing a similar issue you could try his solution.

    If you need help please provide your URL and the URL of the buggy page.

    Thanks

    Joao

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