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[Aston Martin]

Hello,

As this is a 3rd party Plugin, I know support may be limited, but I was wondering if some assistance can be done on this.

Clammr is a audio player plugin that allows for shareing and tagging of audio, mostly for podcasts. For myself and others, it seems to be only rendering partially when using X Theme. Others have reported the same. Please see link to wordpress support topic.

https://wordpress.org/support/topic/is-this-how-the-play-is-supposed-to-look

This plugin would be nice to use, so what could be done to get it working? Thank you!

[Lely]

Hi Aston,

I can see that you have added the following code on Appearance > Customize > Custom > Edit Global Javascript

<a data-flip-widget="flipit" href="https://flipboard.com">Add to Flipboard Magazine.</a><script src="https://cdn.flipboard.com/web/buttons/js/flbuttons.min.js" type="text/javascript"></script>
That code created an error on your console. It should be added instead using a child theme.
Because this requires a template change, I’d advise that you setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Then add the following code instead on your child theme’s functions.php.

function third_party_tracking_code() { ?>

  <a data-flip-widget="flipit" href="https://flipboard.com">Add to Flipboard Magazine.</a><script src="https://cdn.flipboard.com/web/buttons/js/flbuttons.min.js" type="text/javascript"></script>
<?php }

add_action( 'wp_footer', 'third_party_tracking_code' );

Hope this helps.

[Aston Martin]

Hello,

I’m not sure I am following. What does flipboard have to do with Clammr?

[Rad]

Hi there,

It’s added in the wrong place and it causes the javascript error. It can affect other features that are dependent to javascript. Fixing it may not fix your issue, but eliminating all visible errors should be done first to narrow the investigation.

Thanks!

[Aston Martin]

Hello,

I think there’s some misunderstanding. The link I provided was another person having the same issue, but not my own website.

I don’t have anything listed in Appearance > Customize > Custom > Edit Global Javascript.

I just want to know if supporting the Clammr plugin is something that can be done?

[Friech]

Hi There,

Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[Author]

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