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[Geoff A]

I have been trying for a few hours now and the church extended demo will not load. Fails in the first 30 seconds.

Have cleared cache, etc still won’t load

Can you please look into this
Thank
Geoff

[Friech]

Hi Geoff,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Cheers!

[Geoff A]

This reply has been marked as private.

[Christopher]

Hi there,

Please backup your site and confirm if we have permission to try to setup demo content for you.

Thanks.

[Geoff A]

This reply has been marked as private.

[Lely]

Hi Geoff,

I tried and it failed. I got this error:
x-addons-home.min.js?ver=4.6.4:1 X Demo Importer failure Object {message: "We're sorry, the demo failed to finish importing.", debug_message: "cURL error 28: Operation timed out after 1916 milliseconds with 28476 out of 281298 bytes received", debug: null}

Would you mind to confirm the following to your hosting.

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

Let us know how it goes. Cheers!

[Geoff A]

All double checked and they are working and/or configured.

[Geoff A]

i’ve checked through my hosting and I am getting a cURL error through the backend. I am getting it looked into.

[Rue Nel]

Hey There,

We would appreciate if you can share us what your hosting provider has to say about this. Please do let us know when the issue has been resolved. And if you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.

[Geoff A]

Hi Support,

Contacted hosting provider. They have confirmed that everything is working OK.

They state that they have fixed the cURL error but I still can’t get the demon to load.

thanks

[Paul R]

Hi Geoff,

I would like to check again but the login provided above no longer works.

Kindly activate again so we can test.

Thanks

[Geoff A]

This reply has been marked as private.

[Christopher]

Hi there,

I get following error :

"cURL error 28: Operation timed out after 1738 milliseconds

Looks like hosting’s cURL is compiled with 1-2 seconds timeout. You may try to contact your hosting provider to increase the timeout. Other possible reason is that there is a security or firewall that blocks your site from connecting to our servers.

Hope it helps.

[Geoff A]

This reply has been marked as private.

[Geoff A]

If we can’t load this template, if you could let me know how to load the slider onto of the menu, like in the integrity 1 demo and I will build everything from there.

Thanks

Geoff

[Author]

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