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  • June 3, 2016 at 9:04 am #1024225
    Calvert567
    Participant

    Hello – lovely website and viewable on all other browsers except chrome mobile. See attached pic which shows issue with rev slider but many other elements not showing at all.

    http://www.calvertrejuvenations.com

    June 3, 2016 at 2:12 pm #1024624
    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    June 3, 2016 at 7:09 pm #1024896
    Calvert567
    Participant

    I am trying to verify my license so I can perform updates but I am having a problem and it won’t verify. Can you help.

    Otherwise in the plugins I see:

    Fatal error: Class ‘X_Update_API’ not found in /home/content/p3pnexwpnas14_data02/16/3223616/html/wp-content/themes/x/framework/functions/global/admin/addons/updates/class-plugin-updater.php on line 205

    June 3, 2016 at 7:12 pm #1024899
    Calvert567
    Participant
    This reply has been marked as private.
    June 4, 2016 at 2:09 am #1025363
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    June 4, 2016 at 9:31 am #1025660
    Calvert567
    Participant
    This reply has been marked as private.
    June 5, 2016 at 12:33 am #1026257
    Christopher
    Moderator

    Hi there,

    Your site is not validated yet, please provide us with purchase code in private replay.

    Thanks.

    June 5, 2016 at 10:38 am #1026699
    Calvert567
    Participant
    This reply has been marked as private.
    June 5, 2016 at 9:45 pm #1027273
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the license. I manually updated Cornerstone before I validated your site. Everything is now up to date. And if you are using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache, please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

    Hope this helps. Kindly let us know.

    June 6, 2016 at 3:10 pm #1028613
    Calvert567
    Participant

    Thanks!

    June 6, 2016 at 4:09 pm #1028725
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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