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Archive / Child Theme customisation has stopped working and site not working properly
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  • October 19, 2016 at 5:22 am #1222056
    tulslolst
    Participant

    Hi we had some customisation to our child theme done with your help a while back and it worked great. We just recently updated the the theme and plugins and extended our license. It have just noticed something has gone terribly wrong and our site is a mess. We really need to get this fixed as Im not sure what is wrong? All columns etc are messed up and multiple images appearing.

    Site http://www.wearegenesis.co.uk

    Thanks
    Chris

    October 19, 2016 at 5:23 am #1222057
    tulslolst
    Participant
    This reply has been marked as private.
    October 19, 2016 at 5:34 am #1222066
    tulslolst
    Participant
    This reply has been marked as private.
    October 19, 2016 at 7:41 am #1222199
    Paul R
    Moderator

    Hi,

    I am getting 403 forbidden error trying to access your wordpress dashboard.

    http://screencast.com/t/3MH1uJva6IkC

    Kindly double check your login url and let us know.

    Thanks

    October 19, 2016 at 10:15 am #1222387
    tulslolst
    Participant
    This reply has been marked as private.
    October 19, 2016 at 10:37 am #1222422
    tulslolst
    Participant
    This reply has been marked as private.
    October 19, 2016 at 11:58 am #1222538
    Darshana
    Moderator
    This reply has been marked as private.
    October 20, 2016 at 2:43 am #1223507
    tulslolst
    Participant

    Hi, thats exactly how it should work, but when I view it it loads like the screenshot attached.

    Thanks
    Chris

    October 20, 2016 at 3:00 am #1223522
    Rue Nel
    Moderator

    Hello There,

    Thanks for sending us the screenshot. To resolve this issue, please go to the customizer, Appearance > Customize > Header > Navbar and set the “Navbar Top Height (px)” to at least 155 pixels.

    We would loved to know if this has work for you. Thank you.

    October 20, 2016 at 8:07 am #1223839
    tulslolst
    Participant

    Many thanks, works perfect
    Chris

    October 20, 2016 at 10:12 am #1223995
    Rahul
    Moderator

    Glad we were able to help you out.

    Let us know if we can help with anything else.

    Thank you.

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