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  • July 17, 2016 at 12:36 pm #1090796
    dimitrisco
    Participant

    Hi,
    I recently purchased x theme (v.4.6.0). Although I have validated the theme, Cornerstone’s home page says it is not validated! Furthermore, I am trying to install x-child.zip and I get a message

    “Unpacking the package…

    Installing the theme…

    This theme requires a parent theme. Checking if it is installed…

    The parent theme could not be found. You will need to install the parent theme, x, before you can use this child theme.

    Theme installed successfully.

    After that, the x-child theme is not present in the “Themes” page in WordPress admin. I have read almost all relative posts in the forum and I think that I have done everything right! Is it the Cornerstone invalidation message that doesn’t allow the installation? I appreciate your help!

    July 17, 2016 at 1:00 pm #1090816
    Rupok
    Member

    Hi there,

    It sounds X is not installed and validated properly or the folder name x has been changed. If you can’t figure out the issue, Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 18, 2016 at 2:46 am #1091472
    dimitrisco
    Participant
    This reply has been marked as private.
    July 18, 2016 at 2:54 am #1091482
    Rupok
    Member

    Hi Dimitris,

    Thanks for writing back with the credentials. As I suspected, the theme is within wrong folder. It should be within /wp-content/themes/x/ but you have placed it within /wp-content/themes/x/x/. That is you have extra folder x.

    Kindly fix this to get expected result.

    Cheers!

    July 18, 2016 at 5:03 am #1091608
    dimitrisco
    Participant

    Sometimes it seems than although you think everything has been done according to guidelines, you miss some crucial details that make the difference! That’s almost always the case…

    Thank you very much for your help, everything is OK now!

    PS: For future readers having the same problem: Just rename the excess folder into something else, then transfer the x folder (containing the theme files) into the themes directory of your WordPress installation and then delete the renamed folder from your server. When logged in to WordPress admin, remember to activate the correct theme, because WordPress will probably be hooked to the previous activated -and now deleted- theme. If you need the x-child theme, now it is possible to activate!

    July 18, 2016 at 5:40 am #1091637
    Christian
    Moderator

    Glad you’ve sorted it out and thanks for the details.

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