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[Mihai]

Hello,

I’m using the plugin “WooCommerce multistep checkout wizard” to break down the checkout process.

http://codecanyon.net/item/woocommerce-multistep-checkout-wizard/8125187

Throughout the checkout process though, whenever a new step loads ( aka I click next), the page auto scrolls down. This is not desirable.

After discussions with the plugin developer, his conclusion was that the theme is actually causing this effect.

Could you please confirm or deny this?

Note: the plugin developer has added the following code to counter the downward scroll with one upward.
This resulted in the page wobbling up and down. Again, not what I need.

 $(‘html,body’).animate({
                     scrollTop: $(“form.checkout”).offset().top},
                    ‘fast’);

Code added to :

wp-content/plugins/woocommerce-multistep-checkout/js/wizard.js

[Friech]

Hi There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Cheers!

[Mihai]

This reply has been marked as private.

[Paul R]

Hi,

After checking, It looks like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[Author]

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