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  • May 23, 2016 at 8:11 pm #1006275
    Bent M
    Participant

    Can you have a quick look at my Website, recently upgraded X. It went completely off a cliff. VisionEars.com

    Thanks, I also asked the server to look into it.

    Bent.

    May 23, 2016 at 8:12 pm #1006276
    Bent M
    Participant

    I can edit, but none of the pages show normally.

    May 23, 2016 at 10:33 pm #1006511
    Prasant Rai
    Moderator

    Hello Bent,

    Thanks for writing in!

    Upon inspection i can see following error on browser console:

    Failed to load resource: the server responded with a status of 404 (Not Found) http://visionears.com/wp-content/themes/x/framework/css/site/stacks/integrity-light.css

    It means the stylesheet is somehow deleted from your x directory. You can upload it again via FTP or can you please provide us the FTP details in a private message so we can take a look.

    Thanks.

    May 23, 2016 at 11:04 pm #1006533
    John Ezra
    Member

    Hi there,

    Thanks for writing in! Which version did you update from? It seems that the CSS for the site isn’t loading. If you were using a child theme you may need to update a link.

    Please check this changelog entry: https://theme.co/changelog/#theme-4-3-3

    If you still run into issues after this, please provide us with login credentials so we can take a closer look. To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff. Thanks!

    May 24, 2016 at 11:36 am #1007562
    Bent M
    Participant
    This reply has been marked as private.
    May 24, 2016 at 12:23 pm #1007633
    Rupok
    Member

    Hi there,

    Thanks for updating. It seems you were using an older version of Child Theme that needed a small update (HostRocket was able to find it as well) that was addressed on http://theme.co/changelog/#theme-4-3-3

    You might want to check this – https://community.theme.co/forums/topic/child-theme-updates/

    We strongly recommend to check the Changelog before performing any update to avoid any potential issue.

    Cheers!

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