Docs

[factoriademomentos]

I changed the site in my X Theme and does not allow me to validate it. “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account”. I’ve done it and WP manager says the same: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account”

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.If you haven´t registered skip to step 2.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Confirm you have your URL well assigned at:https://community.theme.co/my-account/
– Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Author]

Posts