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[kaizan]

Hi there,

I purchased ThemeX last year but have been out of action for a year. My GoDaddy account expired and then I lost all my work. I want to start again but I can’t verify the theme with the purchase code as it says it is already in use.

Are you able to rectify the situation for me?

Thanks
Dan

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url:

https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have

in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, please

Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-

and-plugins/

Hope this helps.

Joao

[kaizan]

Hi Joao,

Could you be more detailed in your response please?

If I log in to my wordpress dashboard, I don’t see anything that says “revoke”…?? Could you run me through how I am supposed to revoke my licence?

When I log in to my wordpress account, I see the following message: “X is now installed (woo-hoo). Follow the steps below to validate your product, which unlocks automatic updates, additional Extensions, and more.”

The problem is I can’t validate it because it says the purchase code is already in use. Please could you help me to resolve the problem. I would appreciate a detailed, step by step response on what I am supposed to do.

Thanks
Dan

[Rue Nel]

Hello Dan,

Thank you for the clarifications! To properly validate X or how to assign or revoke the license code, please check out the updated knowledge base: https://community.theme.co/kb/product-validation/

Please let us know how it goes.

[Author]

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