Docs

[Somnium]

Hey, I have an issue with the license.
I bought the theme and was experimenting with it. So I have done some failure, so I reseted the theme. Now I can’t verify my license. It is useless at the moment.

What can I do now?

Kind Regards,
Christian

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Licence key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Somnium]

This reply has been marked as private.

[Somnium]

This reply has been marked as private.

[Christopher]

Hi there,

Please revoke validation and revalidate your product, to do so follow this link : https://community.theme.co/kb/product-validation/

Slider revolution comes bundled in x and it works without activation code as long as x is active but if you want to use premium features you should purchase its license separately.

Thanks.

[Somnium]

Hey, thanks for your reply.

I can’t find the option to revoke the validation. I un-assigning the site and tryed the code, but it don’t work. After assigning the same site again, the code don’t work too.
I also tryed to add a development site – Nothing happend.

If i type the code into the validation field i always get this message,

We’ve checked the code, but it doesn’t appear to be an Cornerstone purchase code or Themeco license. Please double check the code and try again.

What could I do to make this work?

[Christopher]

Hi there,

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Hope it helps.

[Somnium]

Hey, thank you, but I haven’t any X Addons where I can do this. X Addons don’t showed on my Dashboard.

[Somnium]

Here you can see, I havent any opportunity to revoke anything.

It makes me crazy…

[Christopher]

Hi there,

You should activate X to see X addons.

Thanks.

[Somnium]

Hey, ok that makes sense. I overlooked the opportunity that I have to do this again. I stucked in my search.

Big thx for the solution!

[Christopher]

Let us know if you have further questions.

[Author]

Posts