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[auldreekie]

I’ve just launched a new site – moved it from the development server to the live server – and I’ve got a ‘Your license of X is not validated’ message.

I’ve reassigned the license to the live url in my Themeco account, but when I try and enter the purchase code in the WP admin (X Addons), nothing happens when I click enter.

I can’t update some of the plugins until I can validate my license, so it’s pretty important that I get this sorted.

This is the first time this has happened – and I’ve used X quite a few times before.

Thanks.

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone and the other plugins if you have X license validated.

Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Code
– Confirm your URL is well assigned at https://community.theme.co/my-account/

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[auldreekie]

This reply has been marked as private.

[Darshana]

Hi there,

You’re currently using an older version of X (v4.5.2) theme and Cornerstone (v1.2.4). As we have revised validation process recently, you need to have the latest versions of X theme & Corerstone in order to function the validation process correctly. Please check the latest version numbers here (https://community.theme.co/kb/version-compatibility/).

You can update your X theme & Cornerstone plugin manually for once and then validate your product (https://community.theme.co/kb/updating-your-theme-and-plugins/).

Let us know how it goes.
Thanks!

[auldreekie]

Thanks – but I can’t update X Theme or Cornerstone – I’m getting an Update Package not available error each time.

Without validating the theme installation I can’t update… without updating I can’t validate!

Any idea what’s going on? I’m running quite a few installations of X Theme and this is the first time I’ve had this problem.

You should already have the login credentials, if you need them.

[Rahul]

Hey There,

Thanks for writing back!

You’re getting this error because, the downloaded X-theme file might get corrupted!

Would you mind downloading X-theme from the ThemeCo Dashboard and re-installing it back again?

You can manually install it from the following link :

https://community.theme.co/kb/updating-your-theme-and-plugins/

Hope this helps, let us know how it goes!

[Author]

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