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[Jan Hoogland]

Hello,

De site I’ve made for a customer is online, but I have to enter the validation code again, but when I do so en ‘hit enter’, nothing happens.

Does anyone have a solution?

[John Ezra]

Hi there,

Thanks for writing in! Try the following, log into your account here on Theme.co and under manage licenses, enter the live domain for the production site and your old domain as the dev site. Please also check to clear all caching on your live site and server. Let us know if you still run into issues – thanks!

[Jan Hoogland]

Hello,

I already did that, do have another solution? Thanks!

[Joao]

Hello There,

Thanks for writing in!

Please make sure you have all cache and security plugins off and please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If that does not work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase code
– Confirm your URL is well assigned on https://community.theme.co/my-account/

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[Jan Hoogland]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! I have tried validating your site using the license code. Regretfully there was no events after inputting the code. There must be something that is preventing X from validating it. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue?

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Jan Hoogland]

This reply has been marked as private.

[Rue Nel]

Hello There,

I have tested everything and nothing is working. I even update X and Cornerstone manually using ftp. I used a test license code and yet still validation is not working in your site. Could please test for a plugin conflict?

And maybe you can contact your hosting provider and make sure of the following:

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please let us know how it goes.

[Jan Hoogland]

There was a plugin-conflict!

The plugin Google Maps WD caused it.

Thanks for your help!

[Rue Nel]

Hello There,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

[Author]

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