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  • August 26, 2016 at 8:03 am #1148149
    owenmaddock
    Participant

    http://connected.works
    WP 4.6
    X 4.6.1 and Cornerstone 1.3.0 very latest – fresh download yesterday

    So – I had my site on a DigitalOcean droplet running X, without problems.

    Unfortunately the WP installation went screwy (I think it might have been broken into) so I had to make a fresh droplet and re-do everything yesterday, this time using SSH.

    So even though it’s exactly the same DO one-click WordPress as before, x won’t validate this time. It’s on a new IP and I’ve installed WP using a different email address.

    Thanks in advance,

    Owen Maddock
    Connected

    August 26, 2016 at 10:25 am #1148327
    Joao
    Moderator

    Hello Owen,

    Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope this helps.

    Joao

    August 28, 2016 at 1:02 pm #1150690
    owenmaddock
    Participant

    Hi guys!

    The URL quoted in step 3 above is spurious! One of you try it! First to domain quest.com then to I don’t know what, classic malware type site. Fortunately I recognised and killed it.

    I still can’t validate X (Cornerstone is working fine and up to date so I don’t know what that end comment means).

    Thanks,

    Owen

    August 28, 2016 at 1:11 pm #1150699
    Rupok
    Member

    Hi Owen,

    Sorry for the confusion. It should be your domain. So kindly replace this with your domain that you are trying to validate. Don’t go to the example link.

    Thanks!

    August 28, 2016 at 1:25 pm #1150703
    owenmaddock
    Participant

    Ah ok. 🙂

    Still doesn’t work though.

    Screenshots attached in case the error message helps.

    Thanks,

    Owen

    August 28, 2016 at 4:37 pm #1150801
    Rad
    Moderator

    Hi there,

    Would you mind providing your login credentials in private reply? And please provide the purchase code where your domain is assigned.

    Thanks!

    August 29, 2016 at 3:12 am #1151331
    owenmaddock
    Participant
    This reply has been marked as private.
    August 29, 2016 at 3:23 am #1151339
    Christopher
    Moderator

    Hi there,

    Please check this KB article :

    https://community.theme.co/kb/connection-issues/

    Hope it helps.

    September 2, 2016 at 11:09 am #1158612
    vabuzzfeed
    Participant
    This reply has been marked as private.
    September 2, 2016 at 2:37 pm #1158858
    vabuzzfeed
    Participant
    This reply has been marked as private.
    September 2, 2016 at 7:09 pm #1159086
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Please check out the reply of @Alexander, one of our developers in this topic:
    https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/

    Regards.

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