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  • July 1, 2016 at 4:09 pm #1068858
    Zdeno B
    Participant

    Hi,

    I upgraded my WP from 3.0 version to latest version and I couldn’t upload demo content from your theme. So, I created new clean WP installation with latest version of WordPress and installed your theme. Still I can’t upload demo content, it’s like on screenshot: http://prnt.sc/bnnoih

    Are you sure that isn’t theme issue? I didn’t install nothing more, only WP and your theme and it’s not working. Could you help me, please? Thanks

    July 1, 2016 at 9:02 pm #1069167
    Prasant Rai
    Moderator

    Hello Zdeno,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 2, 2016 at 2:35 pm #1069798
    Zdeno B
    Participant
    This reply has been marked as private.
    July 2, 2016 at 11:57 pm #1070069
    Rad
    Moderator

    Hi there,

    It’s not due to the theme, the demo is not part of the theme. The demo is just downloaded and installed from our server to your site, hence, the issue is between your site and our server. Given that demo is working on our end, then that means, there is no problem on our server.

    What’s the login for your HTTP authentication? Another login is required before I can access your site 🙂

    Thanks!

    July 3, 2016 at 6:40 am #1070273
    Zdeno B
    Participant

    Hi,

    You’re right. It’s not a problem of theme. I installed your theme on localhost and it’s working fine. Is there a different way how to install demo content on my site? I am using a HTTPS on my site, maybe this is the problem why I can’t install demo content? There may be a conflict between your server and my site?

    Thanks for help!

    July 3, 2016 at 7:03 am #1070286
    Christopher
    Moderator

    Hi there,

    Have you checked ‘troubleshooting’ part in demo content article ?
    https://community.theme.co/kb/demo-content/

    Hope it helps.

    July 3, 2016 at 7:44 am #1070313
    Zdeno B
    Participant

    Hi,

    Yes, I tried to add &clean-cache to URL, but it do nothing. Can I install demo content from FTP? Or there’s some other ways how can I achieve this?

    Thanks

    July 3, 2016 at 8:25 am #1070346
    Christopher
    Moderator

    Hi there,

    Please provide us with HTTP authentication credentials.

    Thanks.

    July 4, 2016 at 4:02 am #1071228
    Zdeno B
    Participant
    This reply has been marked as private.
    July 4, 2016 at 4:07 am #1071236
    Christopher
    Moderator

    Hi there,

    Please check WP credentials, the user name is incorrect.

    Thanks.

    July 4, 2016 at 5:44 am #1071304
    Zdeno B
    Participant
    This reply has been marked as private.
    July 4, 2016 at 6:53 am #1071366
    Paul R
    Moderator

    Hi,

    Upon checking, I can see that your theme is not validated.

    http://screencast.com/t/pJsa02bs

    Kindly validate your theme to be able to install our demo.

    https://community.theme.co/kb/product-validation/

    Thanks

    July 4, 2016 at 8:09 am #1071471
    Zdeno B
    Participant

    Hi,

    I validated theme, but I can’t still install demo content.

    July 4, 2016 at 8:42 am #1071532
    Joao
    Moderator

    Hi Zdeno,

    By loggin in on your site I notice you have already some content there, so I did not feel comfortable to try to install the demo content for you. Are you allowed to install it over the content you have right now?

    What specific Demo you are looking for?

    Let us know more details.

    Thanks

    Joao

    July 4, 2016 at 9:08 am #1071560
    Zdeno B
    Participant

    Hi,

    You can try to install demo content on website. I have site backup, if anything fail.

    Can you install Ethos 3 demo?

    Thanks

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