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[dr_michael_frank]

Hi there,

I can’t link my site by submitting the API Key following this tutorial: https://community.theme.co/kb/product-validation/

If I enter my license code, I get the following error:

Undefined index: error in /var/www/html/wordpress/wp-content/themes/x/framework/functions/global/admin/addons/class-x-update-api.php on line 140

Please advise.

Thanks.

Michael

[Rupok]

Hi Michael,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase Key

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[dr_michael_frank]

This reply has been marked as private.

[Christopher]

Hi there,

Provided credentials are incorrect. Please check.

Thanks.

[dr_michael_frank]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for double checking the password. I have checked your site and I can confirm that the error is present when you try to validate your site. Some files may have been corrupted or this is a bug the version you are using. X 4.6.4 and Cornerstone 1.3.4 are now available! This release contains several bug fixes and we’re quite excited about the new features, so be sure to check out the changelog. Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

I would recommend that you update X and Cornerstone manually. Please check out the Manual Update section from our knowledge base. You can review our update guide.

Please let us know how it goes.

[dr_michael_frank]

This reply has been marked as private.

[Joao]

Hello There,

Thanks for writing in! This error message is related to SSL, your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

I would recommend that you contact your host. Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Hope this helps. Please let us know how it goes.

[Author]

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