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  • September 10, 2016 at 7:30 am #1169211
    syedalwialattas
    Participant

    Hi,

    I can’t seem to save any changes to the superfly menu. The ‘save’ button doesn’t seem responsive; nothing happens after clicking it. I’ve tried reinstalling the plugin and deactivating the other plugins as well but to no avail. Can someone be kind enough to help me out?

    September 10, 2016 at 8:49 am #1169244
    Nabeel A
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 10, 2016 at 9:01 am #1169257
    syedalwialattas
    Participant
    This reply has been marked as private.
    September 10, 2016 at 8:20 pm #1169695
    Rue Nel
    Moderator

    Hello There,

    Thank you for providing the information. I have checked your site and I can confirm the issue. Would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    September 13, 2016 at 6:41 am #1172898
    syedalwialattas
    Participant
    This reply has been marked as private.
    September 13, 2016 at 7:42 am #1172967
    Christian
    Moderator

    Hey there,

    Please try uninstalling Superfly and then install again via Addons.

    Thanks.

    September 13, 2016 at 11:08 am #1173311
    syedalwialattas
    Participant

    still not able to save changes. the save changes button is still unresponsive. I tried uninstalling and reinstalling twice, but to no avail.

    September 13, 2016 at 1:13 pm #1173537
    Rupok
    Member

    Hi there,

    Please go to Dasboard > SuperFly > !ACTIVATE then add your valid email and save it. That should enable the saving functionality. Maybe it’s a new requirement on latest version.

    Thanks!

    September 14, 2016 at 12:53 am #1174348
    syedalwialattas
    Participant

    It finally worked and i was able to save the changes. I overcome the problem by activating the plugin at ‘!activate’ with an email. Strangely i could not use my main email that i registered x-theme.co with as the the email box would be higlighted in red and the save button would not respond. I tried using another email and it worked. Am i missing something here?

    September 14, 2016 at 4:53 am #1174541
    Christian
    Moderator

    Hey there,

    Not sure if there’s an official change in Superfly activation. I’ll forward this to our extensions manager.

    Please stay tuned.

    Thanks.

    September 14, 2016 at 5:40 am #1174597
    syedalwialattas
    Participant

    Anyway, thanks so much for all the help guys . Really appreaciate the awesome support!

    September 14, 2016 at 8:11 am #1174733
    Joao
    Moderator

    Hi There,

    Thanks for your kind words.

    Contact us if you need help with anything else.

    Joao

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