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[Lance C]

Hello,

I noticed I was getting errors checking for updates, so I tried revoking my license and now when I enter my Themeforest purchase code it throws an error:

array(6) {
  ["headers"]=>
  object(Requests_Utility_CaseInsensitiveDictionary)#415 (1) {
    ["data":protected]=>
    array(4) {
      ["date"]=>
      string(29) "Wed, 31 Aug 2016 15:47:00 GMT"
      ["server"]=>
      string(58) "Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4"
      ["content-length"]=>
      string(3) "491"
      ["content-type"]=>
      string(29) "text/html; charset=iso-8859-1"
    }
  }
  ["body"]=>
  string(491) "

Not Found

Please help, thanks!

[Thai]

Hi There,

In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link login to your site
– WordPress Admin username / Password
– FTP Account
– Your API Key

Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

Thanks.

[Lance C]

API Key? Not sure what or where that is – I have always just submitted my URL along with a username / passoword in the past when asking for support?

[Joao]

Hi There,

Thai is referring to your Envanto Purchase code.

Thanks

Joao

[Lance C]

This reply has been marked as private.

[Lance C]

This reply has been marked as private.

[Rupok]

Hi there,

Kindly remove the site from Themeco account/license page and add it again. Then try validating and hopefully it will work. Let us know if you still face issue.

Cheers!

[Lance C]

Hi Rupok,

I followed your instructions, and it gives the same error:

array(6) {
  ["headers"]=>
  object(Requests_Utility_CaseInsensitiveDictionary)#415 (1) {
    ["data":protected]=>
    array(4) {
      ["date"]=>
      string(29) "Wed, 31 Aug 2016 17:59:10 GMT"
      ["server"]=>
      string(58) "Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4"
      ["content-length"]=>
      string(3) "491"
      ["content-type"]=>
      string(29) "text/html; charset=iso-8859-1"
    }
  }
  ["body"]=>
  string(491) "

Not Found

[Lance C]

Hello,

I am still unable to validate the license.

Tried disabling all plugins, and it is still generating the same error after I try submitting the purchase code:

array(6) {
  ["headers"]=>
  object(Requests_Utility_CaseInsensitiveDictionary)#415 (1) {
    ["data":protected]=>
    array(4) {
      ["date"]=>
      string(29) "Wed, 31 Aug 2016 17:59:10 GMT"
      ["server"]=>
      string(58) "Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4"
      ["content-length"]=>
      string(3) "491"
      ["content-type"]=>
      string(29) "text/html; charset=iso-8859-1"
    }
  }
  ["body"]=>
  string(491) "

Not Found

[Alexander]

Hi Lance,

Thank you for your patience while we look into this issue. As the issue has come up a number of times, we’ve done a larger investigation and have posted an update here:

https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/

[Author]

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