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  • January 8, 2017 at 1:27 pm #1321307
    seaspirit
    Participant

    Hi All,
    1st day with X theme today – spent most of the day trying to work out why I couldn’t upload it to my host. Turned out it was too large a file, so I had to get filezilla and upload it via FTP. All seems fine but I go to demonstrations as per the helpful advice says. I don’t get ‘agency’ as an option – just ‘expanded demos’ or ‘standard demos’. I cant actually click on either so I go down to ‘set up demo content’ and it just takes me to a blank page?!?! The web page it takes me to is http://thinkprivatecare.com/wp-admin/admin.php (thinkprivatecare is the web site), but there is nothing there. Am I missing something?
    Many thanks,
    Michael

    January 8, 2017 at 2:42 pm #1321384
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 8, 2017 at 4:53 pm #1321490
    seaspirit
    Participant
    This reply has been marked as private.
    January 8, 2017 at 10:13 pm #1321788
    Rupok
    Member

    Hi Michael,

    Thanks for writing back. Kindly provide the WordPress admin credentials as we need to check it from WordPress Dashboard first.

    Cheers!

    January 9, 2017 at 5:59 am #1322183
    seaspirit
    Participant
    This reply has been marked as private.
    January 9, 2017 at 6:16 am #1322201
    Christopher
    Moderator

    Hi there,

    Please contact your webhost. Here is a form letter you may use:

    Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Please advise on anything you discover. Thank you.

    Let us know how it goes.

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