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  • May 24, 2016 at 11:17 am #1007523
    salesautomation
    Participant

    I am having issues installing any of the expanded demo content (agency, wedding, etc.) on my site. I can install the standard demos with no issues, but when I try to install the expanded demo, I get a screen that jumps back and forth between “Working on it”, “Downloading Images”, and then “Hang in there, trying to reconnect”.

    I have increased my memory limit in my PHP.ini file, increased the timeout to 600. I am at a loss.

    I am in a VPS hosting environment with Inmotion.

    I was able to install expanded demo content before on a different site on the same server, but for some reason I am no longer able to install expanded demo content. The theme and all plugins install just fine.

    Please help!!!

    May 24, 2016 at 11:56 am #1007594
    Rupok
    Member

    Hi there,

    Thanks for writing in! Kindly find the Troubleshooting section on this page – https://community.theme.co/kb/demo-content/

    Hope this helps.

    May 24, 2016 at 1:45 pm #1007720
    salesautomation
    Participant

    I’ve done everything on this page. I have searched so many forums and tried so many different things and nothing seems to work.

    May 24, 2016 at 2:27 pm #1007806
    Rahul
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 24, 2016 at 2:37 pm #1007820
    salesautomation
    Participant
    This reply has been marked as private.
    May 24, 2016 at 8:10 pm #1008247
    Darshana
    Moderator

    Hi there,

    Try updating your PHP version to at least v5.6 or above to avoid any incompatibility issues. Then re-validate your site and test expanded demos.

    Let us know how it goes.
    Thanks!

    May 25, 2016 at 12:42 pm #1009487
    salesautomation
    Participant

    You guys ROCK!!! I have been banging my head for 3 days now. Everything went through just fine now.

    Thanks again for such expedient help.

    May 25, 2016 at 1:01 pm #1009523
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

    June 8, 2016 at 10:06 pm #1033246
    windhover4
    Participant
    This reply has been marked as private.
    June 8, 2016 at 10:16 pm #1033263
    windhover4
    Participant
    This reply has been marked as private.
    June 9, 2016 at 12:45 am #1033444
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating this thread! I have check your site and it turns out that you are already using PHP version 5.6.6. Which demo content you were trying to install? For more information how to troubleshoot while importing the demo content, please checkout the last section “Troubleshooting” on this page: https://community.theme.co/kb/demo-content/

    Hope this helps.

    June 9, 2016 at 8:43 am #1033992
    windhover4
    Participant
    This reply has been marked as private.
    June 9, 2016 at 8:45 am #1033996
    windhover4
    Participant

    UPDATE ON THIS POST
    06/08/2016 11:13 PM EDT Raymond Goad contacted Netfirms
    06/08/2016 11:47 PM EDT Netfirms contacted Raymond Goad
    Comment:
    Hello,

    I am sorry to hear about the issue experienced when trying to install new theme in your website http://www.marriedbyaseacaptain.com/ . I have set PHP from version 5.5 to version 5.6 successfully at https://www.netfirms.com/controlpanel/cgiManagement/phpplus.html in your account. We provide PHP version 5.3, 5,5 and 5.6 in our platform. You can change the PHP version at https://www.netfirms.com/controlpanel/cgiManagement/phpplus.html easily from your end.

    June 9, 2016 at 1:28 pm #1034437
    Darshana
    Moderator

    @windhover4

    I have setup wedding demo for you. There were few issues which I have resolved such as permalink settings (I have regenerated your permalink structure) and also I have disabled your 3rd party plugins during the process.

    Hope that helps.

    June 9, 2016 at 2:07 pm #1034511
    windhover4
    Participant

    Fantastic. Super Support!

    Now on to making lemonade from your sweet syrup. Just add water? 🙂

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