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  • #1165673
    embunmedia
    Participant

    hallo,

    i want to use & edit one of demo page. But it should install Slider Revolution fisrt. I try many-many times to install it (rev-slider plugin), but always failed. It appear text like this:
    “Error encountered. Details”

    and, in details it shows text like this:
    “Network Error (tcp_error)
    A communication error occurred: “Connection reset by peer”
    The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
    For assistance, contact your network support team.”


    I would love if i can get some clear answer / instruction. I’m a newbie user for install theme in wordpress. Please help me. Thank you very much for all your assistance…

    #1165883
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having issue. Kindly follow the “Contact your host” section from this page – https://community.theme.co/kb/connection-issues/

    If your issue still persist, let us know what you hear from your hosting provider and would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1166266
    embunmedia
    Participant
    This reply has been marked as private.
    #1166562
    Joao
    Moderator

    Hi There,

    Based on your screenshot your error probably was generated because you installed to many extensions at the same time.

    I have successfully installed both plugins for you.

    I noticed you installed and activated every extension. I would not recommend you doing that, keep installed and activated just the one you will use.

    I installed Superfly, but you have already Ubermenu Installed and active. You need to choose one of this 2 plugins, you cannot run both at the same time.

    Hope that helps,

    Let us know if you have further questions,

    Joao

    #1166617
    embunmedia
    Participant

    Thank you very much for your help. Very helpfull for me…

    #1166876
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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