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  • October 4, 2016 at 10:47 am #1202138
    Marc O
    Participant

    Hi,

    I’m trying to install the Shortcut plugin from the X Addons > Extensions panel. I’m getting this error, “You do not have sufficient permissions to access this page.”

    I’m logged in as Admin as I’m the one who designed the site. Thoughts?

    October 4, 2016 at 11:29 am #1202197
    Rahul
    Moderator

    Hey There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    October 4, 2016 at 11:32 am #1202200
    Marc O
    Participant
    This reply has been marked as private.
    October 4, 2016 at 12:08 pm #1202250
    Rahul
    Moderator

    Hey There,

    Thanks for the credentials.

    Upon checking your website, it’s running on an older version of X theme. Kindly go to the Dashboard, and select Updates option. Make sure to update your theme with the latest version. i.e. X theme v. 4.6.2. Once you are updated with it, you will be able to add plugins within the Add-on section!

    In order to update your theme, you can follow these guidelines :

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope this helps!

    October 4, 2016 at 12:24 pm #1202269
    Marc O
    Participant
    This reply has been marked as private.
    October 4, 2016 at 12:31 pm #1202278
    Marc O
    Participant
    This reply has been marked as private.
    October 4, 2016 at 12:50 pm #1202300
    Joao
    Moderator

    Hi Marc,

    Your VC has full functionalities but to activate it just if you purchase the product separately.

    Regarding your site being out of order, I reccomend you contact your hosting provider, it does not look like an wordpress error.

    Let us know how it goes,

    Joao

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