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[taylanesen]

Hello Themeco team,

I am trying to install X license, but it shoots me the following error:

Uh oh, we couldn’t check if this license was valid.

I am hosting my own with different services. unfortunatley i can not provide you any ftp credentials. Can you please help me resolving this issue.

Thanks in advance

[Rue Nel]

Hello There,

Thanks for writing in! To properly validate x, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Please let us know how it goes.

[taylanesen]

Still having the same error.
My server allows outbound web requests, so i believe i can reach to your server. But please let me know if i should check for any connectivity parameters.

Thanks

TAylan

[Darshana]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– Your license key (purchase code)
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[taylanesen]

This reply has been marked as private.

[Joao]

Hi There,

It is fairly difficult to troubleshoot without the credentials in this case.

Please provide screenshot of the error you are getting when trying to validate your theme.

If you would like to solve this fast I would reccomend re-consider providing us temporary credentials.

Thanks

Joao

[taylanesen]

This reply has been marked as private.

[Joao]

Hi There,

We need to have admin credentials.

Thanks.

Joao

[taylanesen]

This account has already admin privileges

[Joao]

Hello There,

Thanks for writing in! This error message is related to SSL, your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

I would recommend that you contact your host. Using the error message above, you can contact your webhost. Here is a form letter you may use:

Hello [provider],

My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:

[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

Hope this helps. Please let us know how it goes.

Please also make sure I have activated the correct theme.

Thanks

[taylanesen]

Thanks, i changed php config. Now it works

[Joao]

Glad to hear it 🙂

[taylanesen]

I managed to activate the theme, but now i can not install any addons. Can you please check what is wrong again.
I changed all wp-content permissions to 777

[Jade]

Hi there,

Please provide your FTP details so we can check this further.

Thank you.

[Author]

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