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[therealmusician]

Not sure why, but I can’t install the Food Truck demo content on my site. Sarabellasgf.com

Will provide login in 2nd message

[therealmusician]

This reply has been marked as private.

[Christopher]

Hi there,

Please contact your host provider, Here is a form letter you may use::

Hello [provider],

Could you please do the following?

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

Hope it helps.

[therealmusician]

Messaged them. Will see if works.

[Paul R]

Please let us know what they have find out.

Have a nice day! 🙂

[therealmusician]

Hi Paul. Here’s my response:

“Thank you for your response. cURL is enabled on the server as well as url_fopen. You can review these options in the phpinfo file here:

http://georgemullerauto.com/phpinfo.php

In regards to the CA root certificates, they should be up to date . Let us know if there is anything else that we can assist you with at this time.
”

George Muller Auto is the main site on my hosting, so that’s why the referenced it.

The demo content still won’t install. So any help here?

[Jade]

Hi there,

We could try importing the demo content for you. Kindly us know which demo content you are trying to use and give us the permission to do so. Please make sure to keep a backup of your site.

Thank you.

[therealmusician]

Yes please! I want the food truck one please. You have my permission, use the credentials.

[therealmusician]

Any idea on the timeline of that?

[Friech]

Hi There,

Please revoke and re-validate the site by following the guide here.

Also please check your file and folder permissions.

Thanks.

[therealmusician]

Hi,

I’ve re-validated the site, and I checked my file and folder permissions. For the individual wp-content, wp-admin, etc. they are all max permission at 755. So is the entire folder for the website.

The demo content still won’t work.

I’ll include my FTP in a private message. Do you think you can fix?

[therealmusician]

This reply has been marked as private.

[Rue Nel]

Hello There,

I have tried as much possible as we can. Could you please contact your hosting provider and ask them to check the firewall. Make sure to allow any request from theme.co or Amason s3.

Please let us know how it goes. Thank you in advance.

[therealmusician]

I got the demo content installed. Here is the results from my web host, who did it for me:

The PHP setting allow_url_fopen was turned off for PHP Version 7. I turned it on. The Demo setup script completed without displaying any errors and giving a message of completion.

If you have any questions or concerns, please feel free to reply back to this ticket. We are more than happy to assist you at anytime. Our associates are available 24 hours a day 7 days a week.

But now I’m still having a problem on the site where the Google Map won’t show up. See:

http://sarabellasgf.com/

It’s part way down the page, where the demo had the Google Map. Any help?

[Christopher]

Hi there,

Please add ‘google API key’ to your map element.

Hope it helps.

[Author]

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