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Archive / Can't increment quantity on WooCommerce product page (X theme with Icon stack)
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  • January 3, 2017 at 8:06 pm #1315155
    merrymint
    Participant

    We’re not sure if this is a theme issue or a WooCommerce issue but we haven’t seen it mentioned elsewhere. On our simple product pages (non-variable products) on the Icon stack store version … the quantity selector will only let us choose a quantity of ‘1’. Has anyone else encountered this or know where we could get help on this?

    Example: http://77.104.162.127/~wildwo54/product/all-you-need-is-love-and-a-cat-flour-sack-towel/

    This only happens on simple products. Variable products have a wider selector box and any quantity can be selected.

    Thanks in advance for any guidance/suggestions!

    January 4, 2017 at 12:53 am #1315353
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 4, 2017 at 6:20 am #1315653
    merrymint
    Participant
    This reply has been marked as private.
    January 4, 2017 at 7:45 am #1315710
    Christian
    Moderator

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    January 4, 2017 at 9:36 am #1315904
    merrymint
    Participant

    Thanks for your suggestion. We’ve deactivated every plugin except for Cornerstone and WooCommerce and the problem still exists – cannot increment quality on simple products like this one: http://77.104.162.127/~wildwo54/product/all-you-need-is-love-and-a-cat-flour-sack-towel/. Do you have anything else we can try or can you take another look? We’ve left them deactivated for now.

    January 4, 2017 at 10:47 am #1316013
    Thai
    Moderator

    Hi There,

    I changed the Stock quantity to 10, everything is working fine again:

    http://i.imgur.com/BR1ljLe.png

    Regards!

    January 4, 2017 at 11:28 am #1316065
    merrymint
    Participant

    Thanks – we also found a plugin (WooCommerce Max Quantity) that will allow us to set a Max Quantity override sitewide without turning on Manage Stock, which was our clients desired solution. Thanks for your assistance in sorting this out!

    January 4, 2017 at 12:04 pm #1316139
    Thai
    Moderator

    You’re most welcome 🙂

    If you need anything else please let us know.

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