Navigation
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • #1107102
    walliserhof
    Participant

    Hi,

    I cannot delete a section/row on my “Home” page. It asks me if I am sure that I want to delete it. I try to press Yep button but then everything freezes.

    When I am trying to delete the row it tells me that the last item can’t be deleted and asks me if I want to reset it. Same thing here, I try to press Yep button but then the pages stops responding.

    Can you help me?

    /Pernilla

    #1107243
    Joao
    Moderator

    Hi There,

    Please let us know which row you are trying to delete and provide us your admin credentials in a private reply.

    Thanks

    Joao

    #1107375
    walliserhof
    Participant
    This reply has been marked as private.
    #1107552
    Joao
    Moderator

    Hi There,

    Please go to Appereance > Themes > X and update your X Theme.

    Once you have done that Update Cornerstone to version 1.30

    This has been confirmed to be an issue with old versions of Cornerstone after updating to WordPress 4.5

    If necessary please follow this process as well, if you can´t do step 1 skip to step 2:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Let us know how it goes

    Joao

    #1109969
    walliserhof
    Participant

    THANK YOU!!

    Now everything works again 🙂

    /Pernilla

    #1109973
    Rue Nel
    Moderator

    Hey There,

    You’re welcome! We are just glad we were able to help you out.
    Thanks for letting us know that it has worked for you.

    Cheers.

  • <script> jQuery(function($){ $("#no-reply-1107102 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>