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  • November 2, 2016 at 8:55 pm #1241778
    ashafei
    Participant

    Hello,

    After entering the code I’ve purchased in the theme activation page, I get the following message:

    Uh oh, we couldn’t check if this license was valid. Details.

    Please advise asap.

    Thank you

    November 2, 2016 at 11:56 pm #1241912
    Prasant Rai
    Moderator

    Hello There,

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info :

    – Link to your site
    – WordPress Admin username / password
    – Purchase Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 3, 2016 at 8:19 pm #1243180
    ashafei
    Participant
    This reply has been marked as private.
    November 3, 2016 at 8:20 pm #1243181
    ashafei
    Participant
    This reply has been marked as private.
    November 3, 2016 at 11:26 pm #1243349
    Friech
    Moderator

    Hi There,

    Thank you for the credentials, please contact your hosting support and confirm the following:

    – Ensure my site can reach this domain: community.theme.co
    – Ensure cURL support for PHP is working, and allow_url_fopen is enabled.
    – Ensure PHP is configured with the latest CA Root Certificates.

    Let us know how it goes.

    Cheers!

    November 5, 2016 at 9:51 pm #1245500
    ashafei
    Participant

    Hello,

    – I’m able to ping community.theme.co from the server
    – allow_url_fopen = on
    – What do I need a CA cert for? I’m not hosting a secure site.

    Please advise to what to do next.

    Thank you…

    November 6, 2016 at 4:22 am #1245721
    Christopher
    Moderator

    Hi there,

    Please contact your host provider and ask them to ensure PHP is configured with the latest CA Root Certificates.

    Thanks.

    November 6, 2016 at 2:57 pm #1246188
    ashafei
    Participant

    Done..
    Still not working; I can’t activate.

    Thanks.

    November 6, 2016 at 3:00 pm #1246189
    ashafei
    Participant

    This is what I get when I press the Detail link

    November 6, 2016 at 10:28 pm #1246505
    Rupok
    Member

    Hi there,

    Please remove the domain from your license and assign again. Then try validating.

    Thanks!

    November 7, 2016 at 7:50 pm #1248030
    ashafei
    Participant

    Sorry.. Still not working.

    This is a dedicated server. Would you like me to run anything on the CLI?
    Do you need any logs from the server?

    November 7, 2016 at 11:44 pm #1248194
    Friech
    Moderator

    Hi There,

    Please read this post: https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/

    Thanks.

    November 8, 2016 at 10:58 am #1248932
    ashafei
    Participant

    Thanks Friech… I installed php7.0-curl and that fixed the issue.

    Thank you for all of you help.

    November 8, 2016 at 11:13 am #1248958
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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