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[ASK]

Please help me fix my Customizer. I have other sites with X-theme on this server working fine, but this site doesn’t for some reason.

[ASK]

This reply has been marked as private.

[Christopher]

Hi there,

Provided credentials didn’t work, please check.
But before that, check this KB article https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/

Hope it helps.

[ASK]

This reply has been marked as private.

[Lely]

Hello There,

Please check in with your hosting provider. I am getting the following error on the console:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
2jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
http://nixray.com/?customize_changeset_uuid=d9a8d59c-e3bc-4b72-8567-295e77bef7db&customize_theme=x&customize_messenger_channel=preview-0 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
3load-scripts.php?c=1&load[]=jquery-core,jquery-migrate&ver=4.7:9 JQMIGRATE: Migrate is installed, version 1.4.1
http://nixray.com/?customize_changeset_uuid=d9a8d59c-e3bc-4b72-8567-295e77bef7db&customize_theme=x&customize_messenger_channel=preview-1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
2jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1
public.min.js?ver=4.1.4:1 superfly-on sfm-style-skew sfm-sidebar-slide sfm-toggle-hover sfm-blur
http://nixray.com/?customize_changeset_uuid=d9a8d59c-e3bc-4b72-8567-295e77bef7db&customize_theme=x&customize_messenger_channel=preview-1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

This link might help:http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

[ASK]

Thanks, that was helpful in getting it fixed.

Before this is closed, I noticed that the Superfly addon still tells me to install it from the X addon section, even though I have already installed it. I saw other people have encountered this issue, but thought I’d mention it here while you still have the login credentials. Is there a fix for Superfly not showing in X Addons?

I did at one point see two Superflys listed in Plugins, so I removed it to see if it would help. It didn’t. I finally removed all traces of it and reinstalled, with only one listed now in Plugins, but it is still not activated in X Addons.

[Joao]

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[ASK]

This reply has been marked as private.

[Jade]

Hi there,

Would you mind trying to delete the current Superfly installation then reinstall it from the Addons page?

Let us know how it goes.

[ASK]

That’s exactly what I did. The symptom persisted after reinstalling from there. At least it’s innocuous, since it creates a new menu option for it. But it could end up misleading another user, is there a fix for this? I saw other people encountered this as well. Can you reproduce it, or does the addon say it’s installed in your environment?

[Rue Nel]

Hello There,

I can confirmed the issue in your site. I have replicated the issue which I have done in your site. I will be reporting this to our developers for further investigation. Once they’ll have it fixed, it will be updated and will be rolled out in the next release updated.

Thank you for your understanding.

[Author]

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