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  • July 7, 2016 at 11:01 am #1076629
    Alex K
    Participant

    Hi.
    Last night, updated X theme and CS. After, I tried to install ACF and Superfly. Plugins were installed, but couldn’t be activated. You can see them available in plugins list, but not active. Clicking on “activate” didn’t do anything. When go back to dashboard, they were not installed. Repeated this process (install, activate) several times, but same issue.
    Today updated PHP though cPanel. That helped to install and activate Superfly, but still no luck with ACF PRO. And for some reason can’t make Superfly to work on mobile.
    Please help to resolve this issue. Thank you.
    Using Siteground, if that’s important to know.

    July 7, 2016 at 1:34 pm #1076777
    Rahul
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 7, 2016 at 9:45 pm #1077381
    Alex K
    Participant
    This reply has been marked as private.
    July 8, 2016 at 2:40 am #1077617
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! That is weird. I went ahead and installed ACF Pro and then I activated it. I did not encounter any issues at all. Right now, it is already installed an active in your site.

    Please double check it.

    July 8, 2016 at 5:35 am #1077741
    Alex K
    Participant

    Thank you for taking care of this for me. Even before providing you with my credentials, I tried and it didn’t work.
    Could this be due to cache? Just in case how do I refresh it? Do I need a plugin for that?

    July 8, 2016 at 9:07 am #1077903
    Darshana
    Moderator

    Hi there,

    This could be a temporary caching issue that you’re experiencing. If you’re still having any issues, you can ask your hosting provider to check their logs to see what causes this issue.

    Thanks!

    July 8, 2016 at 9:32 am #1077930
    Alex K
    Participant

    Unfortunately, I had similar issue before.
    Originally, my site was developed with Avada theme. Then I rebuilt it with X and uploaded to my host replacing Avada. Some of bundled X plugins had same issue. I created several tickets with Siteground tech support, but no one could figure our what was causing that. So I asked to wipe out everything and re-uploaded back up copy. I believe X was updated couple of times after that with no problems until last update.
    Thank you for your advice. Next time, will ask host provider to check their logs.

    July 8, 2016 at 11:28 am #1078097
    Joao
    Moderator

    Thanks Alex

    Let us know if we can help you with anything else.

    Joao

    July 8, 2016 at 3:25 pm #1078396
    bauer357
    Participant

    I cannot activate my plugin either. I installed it without any problem, but the Superfly activate tab says my purchase code is invalid. Help?

    July 8, 2016 at 3:45 pm #1078430
    Joao
    Moderator

    Hi There

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

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