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  • August 30, 2016 at 8:19 am #1153296
    bigboxhead
    Participant

    Hi,

    I can’t seem to access cornerstone or customiser. When I log into the wordpress dashboard and go to the site the top bar where you can access both of these isn’t appearing anymore.

    I have updated to the latest version, deleted my browser history and cookies.

    I’m at a loss as to what has happened, I installed wp super cache this morning, but uninstalled it and still have the same problem?

    Thanks in advance
    Kerry

    August 30, 2016 at 9:02 am #1153375
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 30, 2016 at 9:17 am #1153393
    bigboxhead
    Participant
    This reply has been marked as private.
    August 30, 2016 at 10:06 am #1153494
    Thai
    Moderator

    Hi There,

    Please double check your admin account, I was unable to access.

    Thanks.

    August 30, 2016 at 10:12 am #1153500
    bigboxhead
    Participant
    This reply has been marked as private.
    August 30, 2016 at 11:25 am #1153612
    Christian
    Moderator

    I deactivated all third party plugins and you can access the Customizer and Cornerstone now. Looks like one of your plugins is causing the issue. You can narrow down which one by reactivating them one at a time.

    Thanks.

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