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  • December 29, 2016 at 12:30 pm #1308850
    mindihirsch
    Participant

    After 18 months using Themeco, I now can’t access the CSS customization section in WordPress. My host has advised that they have enabled the editor feature but they can’t increase the memory limit since I have a shared vps. They suggested that I check with the Themeco to see if there is something else the host could to to optimize my site to get the features to work.

    My site is not that big relatively compared to other sites, so I’m not sure why this is happening. Help!

    December 29, 2016 at 12:48 pm #1308874
    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! You might have written an invalid CSS rule in your Child Theme. This causes WordPress to break. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 1, 2017 at 6:30 pm #1311919
    mindihirsch
    Participant

    Please explain FTP credentials and where I can find them. I will then send the info in a private message.

    January 1, 2017 at 8:29 pm #1312052
    Nico
    Moderator

    Hi There,

    In regards to FTP you can ask your host about it. They could teach you how to get one or they will give you one.

    let us know how it goes.

    Thanks.

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