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[[email protected]]

Please see attachments that show, screen-by-screen, how the verification process is failing. I am not sure why this is happening or what to do from here, thank you for any help you can offer.

[Jade]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Envato Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[[email protected]]

This reply has been marked as private.

[Rue Nel]

Hello There,

I have tested validating your site and I can confirm the issue. For more validation connection issues, please check out our knowledge base: https://community.theme.co/kb/connection-issues/

To validate properly, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[[email protected]]

Regarding step 1, I don’t see the revoke validation link. I am assuming that’s because it never validated in the first place?

Step 2, done.

Step 3, done.

Step 4, I am getting the same error as before.

[Friech]

Hi There,

I did try to use my own license and yes I’m getting the same issue. This seems to be a server side issue, please contact your hosting support and confirm the following:

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.

You can copy the message template provided here: https://community.theme.co/kb/connection-issues/

Let us know how it goes.

Thanks.

[Author]

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