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[tomhewett]

Hi,

I get this error for both updateing X and updating Cornerstone
An error occurred while updating Cornerstone: Update package not available.
Cornerstone I have You have version 1.1.0 installed. Update to 1.2.4
X You have version 4.3.2 installed. Update to 4.4.2

I have validated the site and checked on MyAccount too and its all validated.
I use WpEngine to host my site so dont have access to FTP.

What should I do?????

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.

Please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

Here is a how to guide to upload content to your WP Engine account.

https://wpengine.com/support/transferring-the-wp-content-folder/

Hope that helps,

Joao

[Author]

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