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[Sunil]

I have a version of X that is registered and validated on the primary site.
WIthin the themeco account dashboard I have associated a development site to the licence.

I use development site, among other reasons, to test plugin updates on sites before I update the plugins in production.

From my registered development site, if I attempt to update plugins, I cannot update plugins that are bundled with X. For each update failure I see the message “Update package not available.”

Is this expected behaviour?

[Lely]

Hi Sunil,

Can you please revalidate your website by revoking the licence from your WordPress dashboard and your themeco dashboard and adding them again?

Let us know how it goes.

Thanks

[Sunil]

Hi Lely.

From my WordPress dashboard, how do I revoke the licence?

I’ve been hunting around but I can’t find a UI for license managment from within the admin of the site itself.

[Sunil]

Additional Information
======================

I did a little troubleshooting and I’ve noticed something interesting.
I administer another site that also uses X. Site2 is fully updated. It has the latest version of X and WordPress.

On Site2: If I’m at the dashboard and I hover over ‘X Addons’ then additional menu items appear. One of the items is ‘home’. If I follow that link I go to a screen that shows a UI for validating the license. My user on this site has the Administrator role.

On the problem site I also have the Administrator role. But I can’t access the same screen:

If I hover over ‘X Addons’, the additional menu items do not appear.
Another way I tried to access that screen: From Site2, I copied the URL for the admin screen.
In my browser I pasted the url. Then I replaced the domain name with the domain name for the problem site.
The browser takes me to a wordpress screen that shows me a message saying that I don’t have the right privileges to access the resource.

So I created another admin user with wpcli
This new admin user also doesn’t have the requisite privileges to access the screen.

Looks like locked out from validating.

[Christian]

Hey there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Author]

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