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  • July 12, 2016 at 4:31 pm #1083817
    byrontye
    Participant

    Greetings! Great theme!

    I just purchased and installed a new X theme. Revolution Slider wouldn’t install so I tried to update wordpress and plugins but now nothing with install or update. All i get is this message “Briefly unavailable for scheduled maintenance. Check back in a minute.” and the site freezes.

    Any help? Thank!

    Will post log in credentials in private post below.

    July 12, 2016 at 4:32 pm #1083818
    byrontye
    Participant
    This reply has been marked as private.
    July 12, 2016 at 4:51 pm #1083830
    byrontye
    Participant

    Got a new error message now.

    ERROR 504 – GATEWAY TIMEOUT

    “The server that your request has reached is acting as a gateway or proxy to fulfil the request made by your client.

    Web Browser => Web Front-End => Web Back-End

    This server (Web Front-End) received an invalid response from an upstream (Web Back-End) server it accessed to fulfil the request.

    In most cases this will not mean that the upstream server is down, but rather that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.

    This problem is most commonly caused when there is a problem with IP communications between the Web Front and Back-Ends. Before you attempt to resolve this problem you should clear your browser cache completely.

    Our support staff will be happy to assist you in resolving this issue. Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.”

    July 13, 2016 at 1:16 am #1084335
    Darshana
    Moderator

    Hi there,

    Your issue is not theme or plugin related. Please contact your web hosting provider to resolve this issue, as they have access to your error log files.

    Thanks!

    July 13, 2016 at 12:11 pm #1085241
    byrontye
    Participant

    they are telling me the problem is not with hosting but with WP itself and to contact developer?

    July 13, 2016 at 6:52 pm #1085802
    Jade
    Moderator

    Hi there,

    The errors you were seeing is a problem with the hosting not the the site itself.

    You can view more info here: http://www.replicon.com/customer-zone2/kb-3755

    Please try to update and install your plugins now as it might just be a temporary issue your hosting had.

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