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Posts
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Hello,
I had an issue where for some reason I couldn’t successfully install all of the xtheme addons. I found a thread recommending removing the license then resubmitting it. Upon attempting this, the license manager no longer recognizes my website as valid. I have the proper URL registered in my themeco account settings. When I submit the license, I’m returned with: Uh oh, we couldn’t check if this license was valid. Details. When I click details, there is an empty pop up window. Any suggestions on how to get x theme working on my site again with all the add ons?Hi there,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– Your licence codeDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks.Hello There,
Please revoke and reassign your site from the license code. Please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license code again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
after following all of your steps properly I am returned with:
Uh oh, we couldn’t check if this license was valid. Details.the https://www.your-domain.com/ link you provided is a corrupt link, btw.
Hi there,
You are supposed to replace https://www.your-domain.com/ with your domain name.
Kindly put in your domain name in your ThemeCo licenses then revalidate the site again.
Let us know how it goes.
I did this and the problem persists.
The address in the General settings is the same as that in the x theme registry.
I even tried uninstalling and reinstalling the entire theme without success.
Still returned in error….I figured it out, I had to go disable all of the x-theme plugins in my Plugins folder to make the license successfully reactivate. Strange.
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