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  • November 6, 2016 at 3:28 am #1245683
    aysegulkoseleci
    Participant

    Hello,

    I tried numerous times downloading Renew 2 demo content, as well as others to make sure the problem was not with Renew 2.

    The progress bar is not advancing at all no matter which demo I pick.

    Thank you in advance for quick support.

    November 6, 2016 at 5:49 am #1245788
    Christian
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 6, 2016 at 11:28 am #1246047
    aysegulkoseleci
    Participant
    This reply has been marked as private.
    November 6, 2016 at 12:28 pm #1246083
    Rupok
    Member

    Hi there,

    Thanks for the credentials. I have tried to setup Renew 2 and it was done on first try. So it could be your connection issue or something on end.

    Cheers!

    November 6, 2016 at 1:23 pm #1246126
    aysegulkoseleci
    Participant

    Hi there,

    I just got connected with another network, but still cannot get past the screen below.

    “Yes, Proceed” button does not seem to function at all. And I don’t think this is a mere internet issue.

    This is getting simply very frustrating!.. Please help.

    November 6, 2016 at 8:46 pm #1246452
    Rue Nel
    Moderator

    Hello There,

    I am another staff checking on this thread! I have tried several times downloading the demo content. There was no issue at all. The progress bar just keeps going until its done. This could be your browser or at your end. Could you please try again and use private browsing mode this time?

    Please let us know how it goes.

    November 9, 2016 at 3:46 am #1249754
    aysegulkoseleci
    Participant

    Hi there,

    Trying it on the private browsing mode solved the issue.

    Thank you for your support.

    November 9, 2016 at 4:55 am #1249825
    Lely
    Moderator

    You’re welcome!

    Cheers!

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