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  • #1020479
    cwacholder
    Participant

    Hello,
    I’ve just updated my site to the latest X version, and suddenly all my formatting is gone.
    What is weird is that I cannot even access WordPress dashboard, and even the login page has lost its styling.
    I’m getting the following error on Safari, through the development inspector:

    <body class=”error404 x-ethos x-navbar-fixed-top-active x-full-width-layout-active x-full-width-active x-post-meta-disabled x-portfolio-meta-disabled x-v4_5_0 x-child-theme-active cornerstone-v1_2_4″> = $0

    I was trying to change the front page assignment right before this happened, but it seems the whole site got corrupted?

    Any pointers on what to do to at least get my dashboard back are very welcome!

    #1020490
    cwacholder
    Participant
    This reply has been marked as private.
    #1020547
    cwacholder
    Participant

    More information: On Chrome, when loading desarrollo.maritimapampa.com/en/home/ I get the following errors:

    File not found: /en/home/wp-content/plugins/jkl-unit-converter/js/list-units.js?ver=20160417

    File not found: /en/home/wp-content/plugins/jkl-unit-converter/js/list-choice.js?ver=20160417

    File not found: /en/home/wp-content/plugins/jkl-unit-converter/js/functions.js?ver=20160417

    ReferenceError: jQuery is not defined
    /en/home/:69

    ReferenceError: jQuery is not defined
    /en/home/:372

    #1020876
    Darshana
    Moderator

    Hi there,

    Your error denotes that you have an issue with jkl-unit-converter plugin. You may rename the plugin by connecting to your FTP OR download the original plugin separately and upload the missing files mentioned above.

    Hope that helps.

    #1020896
    cwacholder
    Participant

    I’m not being able to even access the wordpress dashboard, so I’m completely lost
    I don’t have previous experience with wordpress, so forgive my lack of knowledge.
    Should I try to reinstall worpress on my server?

    #1020943
    cwacholder
    Participant

    renamed the plugin folder and created a new one just in case there was more than one culprit
    still unable to access the dashboard
    Please help!

    #1021501
    Friech
    Moderator

    Hi There,

    Would you mind deleting the X|Theme via FTP on this directory: /desarrollo/wp-content/themes/ and then reinstall it.

    If the issue remain, please contact your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems. Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    Thanks.

    #1022210
    cwacholder
    Participant

    Thanks for the help. I will try that.
    I suspect everything went wrong after I tried to assign Front Page status to a different page.
    Maybe the css route broke in the process?
    I’ll let you know what the host says.

    #1022248
    cwacholder
    Participant

    Before I delete anything, what should I do with the x child I’m using? Delete it too?
    I’ve already backed up the site. Too bad I didn’t do it before the troubles started!!

    #1022275
    cwacholder
    Participant

    No cigar, regretfully.
    Seems this is a WordPress problem. Will reach my host and hope for the best

    #1022453
    Jade
    Moderator

    No worries, let us know how it goes.

    #1023039
    cwacholder
    Participant

    In the end it was the wp-config file that got a bit garbled.
    Probably my bad when trying to assign homepage status to a different page (as I get redirected to the news page every time, but stuff for a different topic post)
    Everything seems to be back to normal now, and I’ve learned to back up not only the site but the databases also (which I had not taken into account previously)
    Thanks for being there!

    #1023577
    Friech
    Moderator

    Glad you sorted things out, should you require any further assistance with X|THEME and Cornerstone, please feel free to get in touch with us.

    Cheers!

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